Manual QA Without Tears

new tester - use exploratory testing charters, file bugs

then introduce checklist for developers to follow

try moving checklist to JIRA tickets you can assign to multiple people (checklists can be better if used by many people, less checklist fatigue)

introduce a best before date for checklist items, remove and see if problem comes back

serendipity for tests: vary text used, persona simulated, avoid boredom and find more problems

Jerry Wineberg: Perfect Software and other Illusions - uncovering what the software was supposed to do in the first place

Cheat Sheet by Hendrickson - test obsessed

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Tester does part-time tech support to get context and knowledge