Manual QA Without Tears

new tester - use exploratory testing charters, file bugs

then introduce checklist for developers to follow - Gawande http://www.amazon.co.uk/The-Checklist-Manifesto-Things-Right/dp/1846683149

try moving checklist to JIRA tickets you can assign to multiple people (checklists can be better if used by many people, less checklist fatigue)

introduce a best before date for checklist items, remove and see if problem comes back

serendipity for tests: vary text used, persona simulated, avoid boredom and find more problems

Jerry Wineberg: Perfect Software and other Illusions - uncovering what the software was supposed to do in the first place http://www.amazon.co.uk/Perfect-Software-Other-Illusions-Testing/dp/0932633692

Cheat Sheet by Hendrickson - test obsessed - http://testobsessed.com/2007/02/test-heuristics-cheat-sheet/

You Ain't done yet list

Tester does part-time tech support to get context and knowledge

If a tester takes on writing technical tests, a danger is that he or she may stop or lose the skill to do manual tests - ensure they do both

One team spends one hour every morning on learning new things

Tester pairing with dev can be silent but still trigger good testing behaviour - almost like a voodoo doll or cardboard cutout. To replicate more scalably, try setting time aside or make it fun - "I know she will complain about this, better add a test!"